Managerial skills such as listen, observing, giving constructive feedback, providing recognition and teaching new skills are an integral part of organizations with low turnover. Effective coaching embodies these skills. Here are some tips to make you a better coach.
1. Ask good questions.
Coaching is really about asking questions. Great questions start with What, Where, When, and How. They usually don’t start with Why. Why questions tend to put people off and can have an air of judgment attached to them (why did you do that?). Asking questions can be more challenging than providing a ready-made solution, however it results in autonomous, effective employees who can solve their own problems.
2. Establish clear expectations that motivate
Many employees don’t have a clear idea of what is expected of them. One of the primary responsibilities of a remote manager is to communicate the vision of the organization, team goals and overall mission to the employees. In addition each employee needs to have a very clear understanding of what is expected of them and how it relates to the big picture. Once a strong foundation of communication and expectation has been established, problem solving becomes much easier for managers and employees alike.
3. One size does not fit all
Everyone works and learns in different ways. An approach that works with one employee may not work with another. Coaching needs to be tailored to each individual on your team. Whenever you have an opportunity to coach, take a minute to adjust your message to fit the individual.